The Private Room

Thank you for choosing The Private Room at Volcanos Steakhouse. Please review the following terms and conditions before confirming your booking.

Booking Requirements

• The Private Room is available 7 days a week.
• All bookings must be made at least 24 hours in advance.
• A $250 security deposit per room is required to secure your reservation.
• Bookings are not confirmed until the deposit has been received.
• The security deposit will be deducted from your final bill on the day of your event.

Capacity & Minimum Spend

• Each Private Room accommodates a maximum of 10 guests.
• A minimum spend of $500 per room applies.
• Larger groups may be accommodated across multiple rooms or tables, subject to availability.

Dining Duration

• Private Room bookings are allocated a 2-hour dining period.
• Additional time may be arranged in advance and is subject to availability.

Menu Requirements

• All Private Room bookings require a pre-order.
• Groups of up to 15 guests may pre-order from our standard menu.
• Groups of 16 guests or more are required to dine on a set menu.
• Set menu pricing is charged per person.
• A minimum of four guests is required for set menu bookings.
• Children aged 12 years and under dine at half price on set menu packages.
• Final menu selections and guest numbers must be confirmed at least 48 hours prior to the booking.

Changes, Cancellations & No Shows

• Any cancellations or changes to guest numbers must be made at least 48 hours before the booking.
• The number of guests confirmed 48 hours prior to the event will be the number charged on the day, regardless of attendance.
• Cancellations made within 48 hours of the booking will result in the forfeiture of the $250 security deposit.
• No-shows or bookings that fail to arrive without notice may incur additional charges at management’s discretion.

Arrival & Seating

• Private Room reservations will be held for up to 15 minutes after the scheduled booking time.
• If your group is running late, please notify the restaurant as soon as possible.
• While we will do our best to accommodate preferences, specific tables, rooms, or seating arrangements cannot be guaranteed.
• Final room allocation remains at management’s discretion.

Food & Beverage

• Outside food and beverages are not permitted.
• BYO alcohol is strictly prohibited.
• As a halal venue, alcohol is not permitted anywhere on the premises.
• Guests may bring their own celebration cake for a cakeage fee of $20 per cake. This includes storage, plates, cutlery, and napkins. Cake cutting and individual serving are not included.

Equipment Hire

• An 85-inch TV, microphone, and camera package is available for hire at an additional $50 per booking.
• Equipment hire is subject to availability and must be requested in advance.
• Guests are responsible for any damage caused to any equipment/property during the event.

Dietary Requirements

• Please advise us of any dietary requirements or allergies prior to your event.
• While every effort is made to accommodate dietary needs, our kitchen handles common allergens and cross-contamination may occur.

Payment Terms

• All accounts must be settled in one transaction.
• A 10% surcharge applies on public holidays.

Venue Conduct

• Guests are expected to treat staff, other patrons, and venue property with respect.
• Any damage to venue property, furniture, fixtures, or equipment may result in repair or replacement costs being charged to the booking holder.
• Management reserves the right to refuse service or terminate a function if behaviour is considered unsafe, disruptive, offensive, or in breach of venue policies.

General

• Volcanos Steakhouse reserves the right to amend these terms and conditions without notice.
• By confirming a booking and paying the security deposit, guests acknowledge and agree to these Terms & Conditions.